RETURNS


SEMINK Return Policy

Things don’t always go the way they’re supposed to. We get that. That’s why you can return any unused products within 30 days from the day it was receipt.

Returned items must be in new condition and in its original packaging. Approved returns will be refunded to the original form of payment. Please note that your original shipping charges will not be refunded. Returns made after 30 days of the order receipt date may be eligible for a refund in the form of online store credit.

The following products cannot be returned:

  • All Jagua Tattoo Set Accessories
  • Custom Design Orders
  • Sale Products

SEMINK is not responsible for lost returns. Please obtain a tracking number for your records.

Issues regarding tattoo application errors or product defects may be eligible for a one-time resend of the order or online store credit. 

These decisions are made by the customer support team on a case by case basis, and you may be asked to provide a photograph of the product. If you experience an application error or receive a defective item, please reach out to hi@semink.com.

How Do I Make a Return?

Send us an email at hi@semink.com 

Once approved, you will receive a link to create your pre-paid return label.

International Return Shipments

If you are truly unhappy with the product or have any concerns with your order, please email us at hi@semink.com with the following information:

  • Full Name
  • Your order number
  • Name and quantity of item(s) you wish to return
  • Short description of the return reason(s)
Refunds

Once the returned item(s) have been received and inspected, you will receive a notification email regarding the approval or rejection of the return. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment.

Please note that refunds can take up to 10 business days to be reflected back into your account. Please confirm with your bank if you do not see your credit after the tenth business day.

Still have questions? Email us at hi@semink.com with your full name and order number.